ubiqueTalk to a person who knows the country you are hiring in
Email is fastest. Every address below goes to a named team, not a queue, and we publish the response time we hold ourselves to.
Phone: +44 20 3318 0450, Monday to Friday, 08:00 to 18:00 UK time.
Email support never closes. Live chat follows European and American business hours.
Five addresses, five teams
Sales
Pricing, a quote for Global Payroll or Enterprise, a question about a specific country before you commit. Reply within one business day. Or skip the email and book a demo.
Support
For clients, employees and contractors. Payslips, leave, expenses, contracts, the dashboard. Target response 4 business hours, 24/7 email, live chat in European and American business hours. Clients with 10 or more employees also have a named account manager. Many answers are already in the help centre.
Press
Journalists and analysts. Interviews, data requests, fact checks. Reply within one business day; faster if you say you are on deadline. The press room has the kit.
Security
Vulnerability reports, security questionnaires, SOC 2 report requests. Acknowledged within 2 business days. Our responsible disclosure policy explains what we ask of researchers and what we promise in return.
Billing
support@ubiquehq.co.uk with "Billing" in the subject
Invoices, salary funding, currency questions, payment methods. Reply within one business day. Finance teams can also request a statement from the dashboard.
Privacy and data
Data subject requests, DPA questions, the Data Protection Officer. Acknowledged within 2 business days, resolved within the statutory one month.
Not sure which team? Start here.
Tell us what you need and we route it. If you are an employee or contractor employed through Ubique, please mention your employer's name so we can find your record faster.
Response-time commitments
- Support: first response within 4 business hours, 24/7 by email.
- Sales, billing and press: within one business day.
- Security and privacy: acknowledged within 2 business days.
- Payroll errors affecting pay: treated as urgent, same day, in every country we run ourselves. Partner-served countries: next business day.
If we miss a commitment, say so in your reply and it goes to the VP Customer.
Where the post goes
Ubique Group Limited
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Registered in England and Wales, company number 12348871. VAT number GB 347 2291 06.
Legal notices
Serve legal documents by post to the registered office or by email to hello@ubiquehq.co.uk marked "Legal notice". Our Head of Legal acknowledges within 2 business days.
Existing client?
The fastest route is the chat bubble in your dashboard or your account manager's direct email. Log in to start a conversation attached to your account.
Platform status
Before reporting an outage, check the status page. Incidents are posted there within 15 minutes of detection.
Rather see it than describe it?
Book a thirty-minute demo. Bring your hiring plan, we bring the country data.