ubiqueAll systems operational
Updated 2 October 2026, 09:15 UTC. Incidents are posted here within 15 minutes of being confirmed, and subscribers are emailed at each update.
app.ubiquehq.co.uk, employee and contractor portals
Calculations, payslips, statutory filings
Salary and contractor payouts, 100 currencies
api.ubiquehq.co.uk, webhooks
24 connectors: HRIS, finance, identity
Contract generation and signing
90-day uptime
4 July to 1 October 2026. Measured from external probes in Dublin, Frankfurt and Virginia every 30 seconds. Scheduled maintenance is excluded.
| Dashboard | 99.97% |
| Payroll engine | 99.99% |
| Payments | 99.95% |
| API | 99.98% |
| Integrations | 99.91% |
| Contract e-signature | 99.96% |
Last 90 days
Every incident with customer impact, what happened and what we changed. Older incidents are available on request from support.
Delayed webhook delivery for integrations
Resolved18 September 2026 · 14:02 to 16:40 UTC · Integrations, API
A queue backlog after a deployment delayed webhook events to BambooHR, HiBob and Personio connectors by up to 2 hours 20 minutes. No events were lost and all were delivered in order once the backlog cleared. Dashboard and payroll were not affected.
What we changed: added a consumer-lag alarm at 5 minutes and a pre-deploy check that scales queue consumers before a release, not after.
Payment file to one banking partner rejected
Resolved27 August 2026 · 07:30 to 11:05 UTC · Payments
A format change on a partner bank's side caused the morning payout file for BRL and MXN to be rejected. 212 contractor payments were re-submitted at 11:05 and arrived the same day. No employee payroll was affected.
What we changed: partner file formats are now validated against a test endpoint every night, and the two currencies have a fallback route through a second provider.
Slow dashboard loads for EU customers
Resolved12 August 2026 · 09:10 to 09:55 UTC · Dashboard
Page loads from the Frankfurt region took 6 to 12 seconds for 45 minutes after a database index was rebuilt during business hours. Logins and data were unaffected.
What we changed: index maintenance moved to the Sunday maintenance window, with a load test on a replica first.
Contract e-signature emails delayed
Resolved21 July 2026 · 15:20 to 17:48 UTC · Contract e-signature
Signature request emails were delayed by up to 2 hours 30 minutes because of a throttling issue at our email provider. Contracts could still be opened and signed from the dashboard. All queued emails were sent by 17:48.
What we changed: signature emails now fail over to a second provider after 10 minutes of delay.
Payroll does not get a maintenance window on payday
Ubique runs on AWS in Ireland and Frankfurt, with each service deployed across multiple availability zones. The payroll engine is frozen from 48 hours before each country's payday until the payment files are confirmed. Deployments to it happen outside those windows, which is why its uptime is consistently the highest on this page.
Scheduled maintenance happens on Sundays between 02:00 and 05:00 UTC, is announced 5 business days ahead to subscribers, and never touches payment processing.
Security incidents are handled under the process described in the security overview. To report a vulnerability, email security@ubiquehq.co.uk.
Incident posted within
15 minutes of confirmation
Update cadence
Every 30 minutes until resolved
Post-incident review
Published here within 5 business days
Support during incidents
support@ubiquehq.co.uk, live chat
Questions about reliability or SLAs?
Enterprise plans include dedicated SLAs. We will walk you through them.